Events

Only about 1 in 24 clients will tell your firm when something is wrong. The rest stay quiet, and about half of them quietly leave. Join LSSO and Steven Keith of CX Pilots for a 30-minute session on closing that gap: what firms get wrong about client feedback, how to ask questions worth answering (beyond the annual NPS survey), and how to close the loop so asking builds trust instead of fatigue. You will leave knowing how to hear from the 23 clients who say nothing.

Become a Master Coach

Coaching is quickly becoming a sought-after skill within the legal industry. Learning to become a business development coach or to refine your coaching skills to help lawyers reach their full potential for developing business is a great career opportunity. Through Certification Program Partner LawVision, LSSO offers non/members attendees the training, tools, and credentials to coach lawyers at all skill levels.