POSITION: Client Relationship Manager

COMPANY: Ropes & Gray LLP



The Client Relationship Manager (CRM) is a highly visible, partner facing position that provides strategic and practical client relationship support for a group of priority clients in the asset management industry.  Working closely with the Firm’s senior management and partners, the Client Relationship Executive (CRE), the CRM will primarily be responsible for helping identify, develop, and implement strategies and tactics to help the Firm develop and expand existing relationships and win new business.  The CRM will accomplish this by working with client teams, individual partners, various internal departments, and business support as needed.  The CRM will also be involved with initiatives and projects that are aligned with the firm’s Asset Management Industry Group.


  • Independently manage several client teams in the asset management /private equity industry and support CRE on management of large key client relationships. Help to identify and implement strategies and tactics to improve client satisfaction, expand into new areas of service and grow client revenues.

  • Together with client team partner leads, take responsibility for the development and execution of team client plans, including identifying the key objectives and supporting actions for the development of the relationship. Also, create and manage the annual client team budget.

  • Organize and actively participate in regular client team meetings both as part of the smaller core client team with the CCL(s) and as part of the fuller client team, including creating agendas, meeting minutes and facilitating follow up.

  • Commission client research in support of specific pitches or to enhance client team’s general overall knowledge of the client’s business.

  • Regularly monitor news on a client and its market with an eye for opportunities to enhance the client team’s knowledge-base, assist with cross-selling, develop value added training, etc.

  • Review monthly client financial reports and develop analysis of key trends for the client team partner lead(s) and the broader client team.

  • Coordinate client-wide RFPs and fee arrangements working with members of the Firm’s practice development and pricing teams.

  • Maintain details of successful and unsuccessful cross-selling activities and share success stories and challenges with the Firm’s global business development team.

  • Identify opportunities to conduct post-pitch debriefs, post-matter reviews, statesperson visits, and annual meetings with clients.

The ideal candidate will have a demonstrated track record of success, resulting impact and achieving results within a partnership environment.  Must have executive level presence, a high degree of poise and presence with the ability to interact effectively, build relationships with several different constituents, and the ability to influence action and achieve results.
  • Bachelor's degree
  • Master of Business Administration degree (MBA), preferred but not required
  • Senior professional experience with a minimum of 8 years of experience in business development within a large professional services firm
  • Demonstrated knowledge of asset management/ private equity industries a plu
Qualifications the successful candidate will likely include:
  • Must be able to set goals and take responsibility for achieving them, to establish credibility with partners, to bring to bear the right mix of confidence, tact and persistence in working with the firm's lawyers around the world
  • Relentless accomplishment orientation: driven to, and energized by, getting things done
  • Track record at securing buy-in, support, and ownership of senior management: affecting change without direct authority
  • Getting work done through others: gets the most and best out of the people; sets and communicates goals; measures accomplishments, holds people accountable; gives practical, impartial feedback
  • Ability to travel on a periodic basis as dictated by business needs
  • A team player

Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients’ critical legal and business issues. Our global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals.  These colleagues work together across a global office network that includes offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo and Washington, D.C.

We are a contemporary firm that can bring more than 150 years of legal and institutional history to bear on the challenges clients face in today’s global, 24/7 business environment. Our collaborative approach gives our clients—which include many of the world’s most respected companies and institutions—ready access to leading corporate, litigation, transactional and regulatory lawyers whose knowledge and experience span industries and geographies.

With an international presence, we focus primarily on the asset management, technology, life sciences, health care and real estate industries. Our clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and health care organizations, educational institutions and individuals.

We have consistently been recognized for our leading practices in many areas, including private equity, M&A, life sciences, health care, finance, investment management, hedge funds, tax, real estate, intellectual property, business and securities litigation, government enforcement, antitrust, and privacy and data security.
Ropes & Gray is an equal opportunity employer.

Please apply online at https://chm.tbe.taleo.net/chm02/ats/careers/v2/viewRequisition?org=ROPESGRAY&cws=41&rid=1781

Posted on 4/10/18

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