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>> Special 20th Anniversary Sponsorship Opportunities Available <<

Early Bird Discount Ends March 31, 2023!

2023 is going to be a historic moment for LSSO.

It marks 20 years of dedicated support for legal industry sales and service professionals who are significantly responsible for firm growth through competitive advantage development, revenue expansion, and exceptional customer service delivered to clients inside and outside their organizations.

When LSSO launched two decades ago, positions such as Chief Business Development Officer, Client Relationship Executive, Chief Strategy Officer, Director of Project Management, and Client Value Director did not exist inside law firms.

Today, our roles are not only common, they are essential.

Framed in a milestone celebration of industry-changing thought leadership, transformational tactical discussions, and unparalleled peer engagement, 2023 RainDance will focus on today’s unique challenges and tomorrow’s limitless opportunities in an increasingly competitive, ever evolving legal landscape.

This Conference has a well-earned reputation for attracting the highest caliber attendees: acclaimed sales and service experts, sought-after industry change agents and veteran executives.

Year after year, participants expect—and are actively involved in—candid conversations about best practices, inventive ideas, and groundbreaking resources because the agenda is conceived by and designed for our legal community peers.

RainDance may not be for everyone.

But it is the first…and remains the only…industry conference for senior legal sales and service professionals who know the value they bring to their law firms.


Marquee Conference Center

The Old Post Office

433 W Van Buren Street | Chicago, IL 60607


June 7 & 8, 2023

Click HERE to Register Today

LSSO Member

On/by March 31, 2023

Individual: $800

Group (3+ from same firm): $750 pp

On/after April 1, 2023

Individual: $995

Group (3+ from same firm): $850 pp

Soon to be LSSO Member*

On/by March 31, 2023

Individual: $900

Group (3+ from same firm): $850 pp

On/after April 1, 2023

Individual: $1,195

Group (3+ from same firm): $950 pp

For Group Registrations,
please email for a custom invoice.

*You’re in luck! Your 2023 RainDance Conference registration
includes the first year of your annual LSSO membership.

AGENDA Tentative. All times local to location.
As sessions are confirmed, they will be announced in e-communications and posted below.

Tuesday, June 6

5:30 PM   20th Anniversary Sales & Service Award Ceremony

Wednesday, June 7

8:30 AM   On-Site Welcome Desk Open

9 AM - 5:30 PM   Programming

5:30 PM - 7 PM   Cocktails & Conversation

7:15 PM   No Host Dinners

Thursday, June 8

9 AM - 4 PM   Programming


The Challenger Sale: Taking Control of the Customer Conversation

This keynote will detail how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers’ expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.

What’s the secret to sales success? If you’re like most business leaders, you’d say it’s fundamentally about relationships...and you’d be wrong. The best salespeople don’t just build relationships with customers. They challenge them.
   The need to understand what top-performing reps are doing that their average-performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.

   Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors’ study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one -- the Challenger -- delivers consistently high performance.
   Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer’s specific needs and objectives. Rather than acquiescing to the customer’s every demand or objection, they are assertive, pushing back when necessary and taking control of the sale.

   The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force.

Presented by:
Matt Dixon
Founding Partner, DCM Insights
Bestselling co-author of
The Challenger Sale:
Taking Control of the Customer Conversation,
copy of which is included with each 2023 RainDance registration.

Want a deeper dive into the key takeaways
you'll learn from Matt at RainDance? Click HERE!

Videos created using Remote Video Production by

C-Suite Conversations: Beyond the GC

This keynote session will help you prepare your firm for the new business environment, where extending corporate relationships beyond the general counsel (GC) can increase revenue and reduce competition.

The business world in 2023 and 2024 will be just as volatile and uncertain as it is today. Maybe more so.

Your current and prospective clients are hungry for information, understanding, and wisdom. And they’re happy to get it from any trusted source. How do you gain a competitive edge over other firms and management consultancies (think: Big 4)? Make sure your firm chooses to engage in these business-focused conversations with the C-suite.

In this keynote session, you will learn why these conversations matter now more than ever, why management consultancies have a strong advantage, and what your law firm can do to win trust, fend off the competition, and turn C-level conversations into opportunities for revenue growth.

Presented by:
Bob Wiesner, Managing Partner - The Americas, The Artemis Partnership
Author of Winning is Better,
a copy of which is included with each 2023 RainDance registration.

*Key Sessions*

How to Turn Client Empathy into Money: A Closeup on CX in Legal
presented by CX Pilots: Steven Keith, CX Transformation Advisor & Founder Madina Aylen, Director, Legal Experience

Ask any lawyer if they are client-centric and the answer will be an enthusiastic “YES!” But, in reality, there are only a handful of law firms zeroed in on client experience (CX) as the core component of their business strategy.

There are several reasons for this complacency such as confusion about what CX actually means in a legal firm setting, uncertainty about how to design and build a CX-focused organization, and how to ignite the culture shift from service-centric to experience-centric.

In this practical, interactive session, you will learn how your firm can gain an early mover advantage by setting the groundwork for a successful CX strategy, what ‘client empathy’ means, what CX in a law firm can look like, and what CX techniques and approaches to adopt to move towards a truly client-centric culture.

Lessons in Leadership & The LP Way™: An Unparalleled Client Experience

presented by Jeremy P. Gresham, CEO, Levenfeld Pearlstein & Angie Sebastian, President, Sebastian Strategies | Former CEO, Levenfeld Pearlstein

Learn how one firm strategically transitioned its top leadership role—directly from the current and immediate former CEOs. Angie Sebastian joined the law firm of Levenfeld Pearlstein (LP) in its founding year (1999) as Director of Finance and grew into the role of CEO, serving in this capacity until she retired in 2022. Jeremy Gresham joined the firm in 2015 and served as its CFO prior to succeeding Angie as CEO last year.

Angie’s and Jeremy’s success—as well as the firm’s and its clients—is underpinned by thoughtful planning, deliberate execution, and staying focused on a vision to innovate and set a new standard in the delivery, design, and value of legal services. The firm’s strategic advantage is trademarked as The LP Way™, a unique model for creating “an unparalleled and consistent client experience.”

A Tale of Three Pipelines: How Your Sales, Service, and Cross-Selling Pipelines Differ & How to Maximize Them
presented by 
David Ackert, Founder & Chief Executive Officer | PipelinePlus & Founding Member, LSSO SSSME Board

Attendees can expect an interactive session on best practices related to maximizing the three pipelines in a legal practice: Origination, Service, and Expansion.

  • Which pipeline gets the most attention? Which gets the least?
  • How do/should you manage them differently?
  • Who is/should be responsible for managing each?
  • How do you measure activity/impact (origination, billable hour quotas, proliferation, etc.)?
  • How do you ensure the pursuit of new business doesn't get abandoned during a down economy when attention tends to be on ensuring current clients don't flee?
  • What role should lawyers be expected to play (and do how do you get them to comply)?


**Now Accepting Nominations**

LSSO’s awards celebrate sales and service excellence in the law and are intended to be inclusive of the entire ecosystem. Law firms and offices, legal departments, and product and service providers are encouraged to participate as we search for the ‘best of the best’ in the following categories.

William J. Flannery Sales Awards
Sales Executive of the Year
Sales Team of the Year

Leonardo Inghilleri Service Excellence Awards
Firm of the Year
Transformation of the Year

Legal Sales and Service Awards
Rising Star

Consultant of the Year


LSSO 20th Anniversary Awards Ceremony
June 6 | 5:30 – 7 PM | Invite Only

Benesch, Friedlander, Coplan & Aronoff LLP

71 S Wacker Dr Suite 1600, Chicago, IL 

Registration Policy: All participant registrations are transferable with prior approval from LSSO. All registration transfer or cancellation requests must be submitted via email to Michele at Any cancellations received on/by May 7, 2023 (a month before the event) will be refunded the registration fee minus a $100 administrative fee. No refunds will be issued on/after May 8, 2023. Registrations that are not refunded can be applied to 2024 RainDance.

LSSO | RainDance Sponsors & Partners

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