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RainDance | RainDance Speakers and Agenda | Past Events

RainDance Schedule

2009
RainDance                        HotelSax
                    
           June 3-5, 2009
               Chicago

For our 6th annual RainDance Conference, we continued to develop THE program that the legal industry's
senior management in sales and service excellence attend for their own professional development.  RainDance
is the first - and remains the only - leadership conference for law firms and legal departments focused
exclusively on sales, service excellence and process improvement.

The conference agenda was focused on Sales (Day 1), Service Excellence (Day 2) and Process Improvement & Putting it All Together (Day 3). The program schedule appears below.

SPONSORS
Hubbard One
PLATINUM SPONSOR
Akina Incisive Media logo
PARTNERS
RainDance
Interested in membership benefits exchanges?
 Please contact: Catherine Alman MacDonagh at cam@legalsales.org


RainDance 2009 - CONFERENCE SCHEDULE  
WEDNESDAY, June 3               SALES  
12 - 1                   Lunch
1:15 - 2:30          Welcome
                              
                        Keynote
                        What Really Works in Sales Management?
                              David B. Godes
                              Harvard Business School

In this session, Dave Godes will address the questions he most commonly hears from sales managers and professionals. He promises to challenge participants to provide their own answers to these questions and to contrast them with the "right" answers found in the current state of empirical research. Dave holds a Ph.D. and S.M. in Management from the Massachusetts Institute of Technology and a B.S. in Economics from the University of Pennsylvania. At HBS, he teaches a MBA course on Business-to-Business Marketing and Sales as well an Executive Education course on Business Marketing. His current research focuses on three areas:

  • Sales management - Incentives and compensation issues as well as sales force structure and organization.
  • Word of mouth - How can the firm manage (and measure) this powerful form of interpersonal communication?
  • Network-based selling - How does the network of relationships internal and external to the firm affect its sales effectiveness? How can this be managed?
    His academic work has appeared in leading journals like Marketing Science, Management Science and Quantitative Marketing & Economics and he has authored numerous case studies on leading firms like Federal Express, Avon Products, XM Satellite Radio, Hasbro and Raymond James Financial. His research and opinions have been cited in such popular press outlets as The New York Times, Forbes, The Economist and The Boston Globe.
  • 2:30 - 2:45          Networking Break
    2:45 - 4:00          GENERAL SESSION 
                                  SpeedReading® People for Sales: The Power to Connect
                                  Paul D. Tieger, President and CEO, SpeedReading® People   

    What makes a potential client choose you over your competitors? The differentiator is the personal relationship you establish quickly with that prospect. SpeedReading People is the critical skill of understanding what your client needs and wants from you and how to deliver. Whether you are a lawyer working with a client or a leader in your firm, you will find out how to SpeedReach people to better connect. You’ll learn how to instantly develop rapport with potential and existing clients, understand their core motivations and goals, and “speak their language.”
    4:00 - 4:30          Networking Break and Book Signing with Paul D. Teiger

    4:30 - 5:30          GENERAL SESSION
                            Rainmakers of the Year: Panel Discussion Featuring 2008 Winners
                                     Moderated by Gabe Miller, General Counsel, The Law Offices of Jim Sokolove, 
                                     LSSO Board of Advisors, Rainmakers of the Year 2008 Judget
    5:30 - 5:45          Awards Ceremony
                               Presented by Larry Bodine on behalf of Originate!
    5:45 - 7:30          RainDance Rainmakers Reception

    THURSDAY, June 4                    SERVICE EXCELLENCE  
    7 - 8:00                Fitness for Rainmakers - workout with Darryl Cross
    8 - 9:00                Breakfast                     
                             Program sponsored by HubbardOne
    9 - 9:45                Welcome 
                                  
                            Keynote
                            The Role of General Counsels in Changing the Rules of the Game
                            Michele Coleman Mayes, Esq.
                                  Senior Vice President & General Counsel 
                                  The Allstate Corporation

    Michele Coleman Mayes will talk about her experiences with in-house attorneys and law firms around the question of “Who Gets Business - and Why?

    This is a unique opportunity to hear from Allstate's chief legal officer,  Ms. Mayes brings the voice of the client to RainDance and her extensive legal, corporate and government experience to Allstate, having served in the United States Department of Justice and in well known members of the corporate sector: Burroughs Corporation and, later, after a merger of Burroughs and Sperry Corporation, the new company, Unisys Corporation; Colgate-Palmolive Company; and Pitney Bowes.
    9:45 - 10:30       The Law Firm Response to the ACC Value Challenge: 
                           We Must Change 


                                       Michael Roster, Chair, ACC Value Challenge Steering Committee 
                                      Kristin Sudholz, Director of Practice Development, Drinker Biddle & Reath LLP

    The Value Challenge is one of the most important initiatives of the Association of Corporate Counsel in 2009 and 2010. Find out what in-house counsel and law firms are doing to drive the success of this program. Get specific ideas and suggestions on how to engage your lawyers and clients in activities that will help revolutionize the way legal services are conducted.
    10:30 - 11           Networking Break
    11 - 12:15           General Session 
                            Case Study in Service Excellence

                                  Introduction and Case Study Roundtables Facilitated by Roberta Montafia
                              
    12:15 - 1:30        Lunch
    1:45 - 2:45          Leadership: Lessons from Managing Partners:
                            "If I Knew Then What I Know Now..."

                                      Debora de Hoyos, Mayer Brown
                                      Carl Leonard, former Chairman, MoFo
                                      James M. Neis, former Managing Partner, Winston & Strawn
                                      Harry P. Truehart, III, Chairman, Nixon Peabody

                                     Moderated by John O. Cunningham, consultant, freelance writer and 
                                      contributor to various legal and business publications

    Our moderator practiced law for 16 years and served as general counsel for both Pizzeria UNO and Chief Auto Parts (later merged into “AutoZone”) and s a member of the LSSO Editorial Board. He was a reporter for Lawyers Weekly and is a co-creator of a monthly series profiling “thought leaders” in legal marketing and client development - in short, the perfect choice for a program that features a g
    roup of experienced leaders for a "front porch, Monday-morning-quarterback" conversation. They will talk openly and candidly about what they'd do differently if they knew then what they know now. By sharing what they've learned, they will help us learn valuable lessons in leadership.
    2:45 - 3:15           Networking Break
    3:15 - 4:45           BREAKOUT SESSIONS 
                             Service Excellence: Talent Acquisition, Management & Retention 
                                   Jennifer Bluestein
                                   Director of Attorney Professional Development, Greenberg Traurig, LLP (Chicago) 
                                   Terri Mottershead
                                   Director of Professional Development, DLA Piper LLP (US) (San Francisco)
    This session will review the critical role of talent management and its contribution to service excellence. Panelists will discuss their experiences and trends they have observed in the legal professional development industry particularly as these relate to departmental re-structuring; re-focusing on collaboration and partnerships with Marketing/other support departments, and leveraging internal product for external consumption, all as part of a renewed emphasis on service excellence.

                             Highlights of LSSO's 2008 Women Lawyers Study
                             Dr. Marla Baskerville Watkins
                                   Alexis N. Smith

    LSSO's 2008 Women Lawyers Study focus on the work lives of women lawyers and is intended to assess the professional experiences and working lives of female attorneys, with specific focus on their business development practices and performance. Key findings include which business development activities work best and how women are supported by their firms, along with how much time is dedicated to business development, what type of activities contribute to results, and what firms are doing to support women lawyers and other findings of significance.
     5:00 - 7:00         RainDance Reception at 10Pin

    AKINA AFTER PARTY  -  Continue to network and have fun at Akina's Night Cap After Party
    FRIDAY, June 5                         Process Improvement
    8 - 9:00              Breakfast
    9 - 10:15            Welcome
         
                                General Session
                                 Process Improvement: Six Sigma, Lean, and More for 
                           Law Firms and Legal Departments of all Sizes

                                Laura Colcord, Co-Developer and Lead Instructor
                                LSSO's Process Improvement Certification Courses & Laura Colcord Consulting

    Law firms and, more importantly, clients are already using process improvement to their advantage. We know we can and should make things more efficient. But, from minor tweaks to major overhauls, we all face the same questions: Are there tools that help address the ACC Value Challenge? Can we identify and prioritize which process – or part of a process – will benefit from an improvement project? Is there a methodology that outlines a disciplined problem solving approach to execute projects?

    The answer to these questions is a resounding YES. Everything we do is a process. Simply put, a process is a describable, repeatable sequence of activities that generates an outcome. Processes are the “machines” that create and deliver value to the client AND to the firm. This session introduces you to approaches and tools that will help address the tremendous pressures to be more efficient.
    10:15 - 10:30     Networking Break
    10:30 - 12:00     General Session
                                  Case Study Results
                                  Interactive, faciliated discussion
     
     12:00 - 1:15       Lunch and RainDance Wrap Up with Beth Marie Cuzzone 
                                  Closing Remarks
     
       



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