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LSSO NEWS - November 2007 - Nov 29, 2007
LSSO NEWS: THE OFFICIAL NEWSLETTER OF THE LEGAL SALES AND SERVICE ORGANIZATION
Creating a Service Driven Culture – Register Today for Service Excellence Webinar
RainDance on The Web™ continues! LSSO and West Legalworks present “Creating a Culture of Service Excellence,” the next webcast in the RainDance on The Web™ series. Join Dennis Snow, one of LSSO’s highest rated RainDance Conference speakers, for a “how-to” program for creating a service-driven culture based on his 20 years with the Walt Disney World Company and many years of consulting with organizations around the world.
In this program you will learn:
• The four critical elements of service excellence
• Tools for helping your team see your operation through the eyes of your clients
• A process for ensuring consistent service behaviors across the entire firm
• Specific language for describing service excellence and how to make that language a part of your organization’s culture
• Mechanisms for involving all team members in ongoing service improvement
Thursday, December 13 at 12:30 pm (Eastern)
Click here to register today! LSSO members receive a 15% discount on registration. Please email amy@legalsales.org for more details.
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NEW Member Benefit! LSSO Partners with TranQuill Vacations to offer personal and business travel services.
TranQuill Vacations helps you narrow down your travel options and plan your travel arrangements. They handle all of the details of your trip and also save you money with early booking discounts, special fares, accommodation details and travel advisories.
Sure, you can look online and check dozens of different websites for airlines, seating, travel times, connections, hotel availability, activities, tours, car rentals and the accompanying reservations, deposits & payments. But why do that when you can make one call to Gwenn Mitchell, TranQuill Vacations, 860.268.2360 or visit www.tranquillvacations.com.
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LSSO Members Only
Have you visited the LSSO Library lately? In addition to searchable, new and archived articles, members have access to the new BTI Consulting Report on Key Trends in Client Relationships and Satisfaction with Law Firms: Market Opportunities for 2007, prepared exclusively for LSSO members. LSSO Review articles are always available to members and searchable online in the LSSO Library in the For Members Only section.
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LSSO Members Receive 20% Discount on 2006 Law Firm Business Development Practices Survey Report
From ALM Research and The Brand Research Company, the 2nd annual Law Firm Business Development Practices Survey is a compilation of the information about what law firms are doing to get new clients and new business, what is working and what is not.
The goal is to help law firm management, CMOs and business development professionals better understand how their firms and their peers and competitors are investing their resources and which investments are showing returns.
To order a report or for more information please contact Chuck Lowry at 212.592.4932 or clowry@alm.com.
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LSSO REVIEW - WHAT’S COMING
LSSO members, keep an eye out for the latest issue of LSSO Review, the official journal of the Legal Sales and Service Organization. Featured articles include:
LSSO Review articles are always available to members and searchable online in the LSSO Library in the For Members Only section.
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LSSO's RainDance Conference™ – BOSTON MAY 6-8, 2008
LSSO's RainDance Conference™ is being held May 6-8, 2008 in Boston, MA at the Hilton Boston at Logan Airport. LSSO members and those who register before March 14 receive preferred pricing on registration.
This year’s faculty includes Jake Julia, Northwestern University associate vice president of change management. Stay tuned for additional program details!
RainDance is the legal industry's first and only leadership conference exclusively focused on driving revenue and building client loyalty. Once again, RainDance will feature a stellar faculty of sales and service experts with the experience and insight to help you develop competitive, effective sales and service strategies and tactics.
For hotel reservations, click here or contact the Hilton Boston at Logan Airport directly at 617-568-6700. Mention the LSSO RainDance Conference to take advantage of our special rate of $249, guaranteed until April 15.
Visit the Past Events page of our website to view speakers, topics, comments, and conference photos from past conferences.
Please call us at 617-726-1500 or email admin@legalsales.org for more information on our RainDance Conference and sponsorship opportunities.
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BTI Client Service A-Team Report for 2008
Corporate counsel rank more than 250 law firms on the 17 activities that drive the client relationship. The BTI Consulting Group just released its brand new BTI Client Service A-Team report for 2008.
The firms that top the list include Jones Day at number one, followed by Sidley Austin, Baker & McKenzie and Sullivan & Cromwell. 7 newcomers join the elite list of the BTI Client Service 30, including Proskaur Rose, K&L Gates and Thomson Hine. See the full list here.
LSSO members receive a 30-minute private briefing on their firm's specific results. Please email amy@legalsales.org for more information.
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Respond to ALM's 3rd Annual Law Firm Business Development Practices Survey
ALM Research has just launched the third annual Law Firm Business Development Practices Survey. Large and midsize firms are invited to participate, and in return for their participation in the survey, participants receive a free copy of the Executive Summary of all key data gathered in the survey.
The survey will continue to track benchmarking information about business development/sales and marketing/communication trends having to do with budgets, staffing, salaries, organizational structure, and strategies at large and midsize firms. (Large firms are in the NLJ 250, Am Law 200, and Global 100 size range.)
This year's survey takes a close look at the RFP process, as well as three specific business development strategies:
- client surveys and interviews
- client service teams, and
- sales training for lawyers
Do these strategies work for firms or not? Take part in the survey and find out. To join the 2007 Law Firm Business Development Practices survey, click here.
To review the Executive Summary of last year's survey, click here.
For questions about the survey, contact ALM Research or call 888-770-5647.
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Interested in Becoming a LSSO Sponsor?
To discuss sponsorship opportunities and ways LSSO can improve your business and raise your visibility, contact Amy DiLisio at 617 726 1500 or amy@legalsales.org.
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LSSO JOB BANK
Are you hiring a sales professional or looking for a new business development position yourself? Check out the Job Bank for new postings, including Director of Business Development positions in New York City and Washington, DC.
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JOIN LSSO TODAY!
Click here to join LSSO and start taking advantage of the benefits of this exclusive member network!
With LSSO membership you get access to:
o News: LSSO Review, our quarterly printed newsletter
o Library/Archive: Access to sales and service articles, including Coach's Wednesdays, Sales Profiles, Business Developments and RainDance Conference materials
o Tools: Sales and service tools to help you implement your programs today, such as checklists and templates
o Research: Access to exclusive BTI Legal Industry research and reports
o Events: Preferred registration at LSSO's Annual RainDance Conference and section programs
o Discounts: To LSSO events (like RainDance) and selected resource, such as ALM Research and the LSSO Job Bank
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As always, we welcome your comments and questions. Do you have an idea or article? Is your firm doing something innovative? Want us to focus on a particular issue? How are we doing? We want to hear from you! Please contact Amy DiLisio at amy@legalsales.org or 617 726 1500.
Thank you for subscribing to LSSO News - pass it on! We always respect your privacy and your wishes. Should you want to discontinue receiving LSSO News, please respond to this email with "discontinue" in the subject line.