LSSO News – September 2010

LSSO's LEGAL LEAN SIGMA™
PROCESS IMPROVEMENT PROGRAMS AND CERTIFICATION COURSES

PLEASE NOTE THAT SEPTEMBER'S OPEN ENROLLMENT YELLOW BELT CERTIFICATION COURSE IS CLOSED. Information and registration for our next open enrollment program - a white belt certification in the spring -  will be available soon.

Interested in learning more right now? Listen to this webcast: Legal Lean Sigma - Process Improvement for the Legal Industry.

In this webinar, designed specifically for the legal profession, you will become familiar with the leading-edge area of Process Improvement as applied to law firms and legal departments. We will provide an overview of process improvement and why law firms and legal departments should be interested, review the two most important process improvement toolkits and discuss how they are used to improve the way work is carried out, and will discuss how to get started on process improvement and what resources available to prepare process improvement practitioners to be successful.

• What is process improvement?
• Why is it important?
• Why should law firms and legal departments be interested?
• Legal Industry Success Stories
• Key process improvement methodologies
• How to get started
• Q&A

We've designed the first process improvement courses for the legal profession. Legal Lean Sigma™ can deliver:

- Better client outcomes
- Improved client satisfaction and loyalty
- Improved efficiency and speed
- Reduced errors and rework
- Lower costs and increased profitability

Please contact us for information on a privately delivered course for your law firm or legal department.

LSSO's 2010 RAINMAKER STUDY

We invite all attorneys to participate in LSSO's 2010 Rainmaker Study, which is intended to build on our prior research in determining just what activities drive business development success - and how much time to spend doing them.

LSSO’s RAINDANCE 2011 CONFERENCE™  – SAVE THE DATE!

www.raindance2011.com - Tuesday, May 17 -Thursday, May 19, Mid-America Club, Chicago

Registration and agenda available soon!

RainDance remains the one leadership conference designed for senior level professionals focused on sales, service excellence and process improvement topics in professional services firms.

LSSO JOB BANK

See what’s been posted recently – there are many new opportunities! Here are a few:

Baker & McKenzie, Director, Global Pricing – Chicago

Sonnenschein Nath & Rosenthal LLP,  Public Relations Manager - Chicago, New York or Washington D.C. and Marketing Technology Manager - Chicago or New York

WilmerHale, Business Development Manager, New York

LSSO LISTSERVE

Join the LSSO Listserve today! LSSO Members receive a subscription to the LSSO List as a member benefit. All others are invited to participate at only $89 a year. Subscribe now!

SPECIAL OFFER AND FREE BOOK EXCERPT: The Real Holy Grail for Law Firms

Get a complimentary excerpt from a new book plus a special discount for LSSO members!

Competing effectively, achieving financial success and delivering optimal client service are top priorities for any law firm. But the pursuit of this Holy Grail can disguise the real problem with law firms: their marketing and business development are disconnected. How do you keep your firm from falling into this trap? In her new book The Integration Imperative, Suzanne C. Lowe argues that firms need to integrate marketing and sales into every function.

We've posted an excerpt on www.legalsales.org from The Integration Imperative that shows how Baker Donelson, one of the 100 largest law firms in the United States, developed two new personal productivity programs to help attorneys gain a sense of accountability and improve their skills in marketing and business development. The direct result was higher billings for attorneys who participated in the programs.

LSSO members may purchase The Integration Imperative at 15% off the cover price when they enter code LSSO at checkout. To purchase the book, use discount code "LSSO" and click here. 

Download the complimentary book excerpt.

LSSO News is the official, complimentary newsletter of the Legal Sales and Service Organization. Pass it on! To subscribe, please click here. Have news? Ideas or suggestions? Please contact Catherine Alman MacDonagh, JD, LSSO President and Co-Founder, at cam@legalsales.org or 617.726.1500.