Application Fees
$7,500
Firms with < 100 lawyers
$12,000
Firms with 101 - 500 lawyers
$20,000
Firms with > 500 lawyers
Contact Us
Applications and payments should be sent to:
LSSO
92 State Street, 9th Floor
Boston, MA 02109
For questions:
award@
legalserviceexcellence.com
or 617.726.1500
How To Apply
Pre-application Process
Interested Firms should complete and submit the Pre-application Form by 1/31/2008.
Click here for the pre-application.
When completing the pre-application form, applicants should select one of these three Award Levels:
- Level 1: Commitment
Most requirements are being built or in place
- Level 2: Achievement
Demonstrated results in specific areas
- Level 3: Excellence
Benchmark source of industry learning
The Application Process
Click here for an outline of the application process.
The Thomas H. Lee Award for Service Excellence in Law application is centered on the following two elements:
1. Organizational Profile
Click here for the organizational profile.
The Organizational Profile is a snapshot of your law firm, the key influences on how you operate and the key challenges you face. It is based on two sections:
Organizational Description
This is a description of your Firm’s business environment and the key relationship with Stakeholders, Clients & Vendors. It is centered on the following two elements:
– The Firm’s Organizational Environment
» Organizational Culture
» Workplace and Employee Profile
» Major Technologies
– The Firm’s Organizational Relationship
» Organizational Structure and Governance System
» Client Relationship Processes
» Organizational Innovation Processes
» Roles and Relationships with Vendors
Organizational Goals & Challenges
This section is dedicated to the description of the Firm’s competitive environment, main goals and aspirations along with key strategic challenges. Each area should be detailed separately as follows:
– Competitive Environment
– Strategic Challenges
- Organizational Goals and Aspiration
2. Self-Assessment
Click here for the self-assessment.
The Self Assessment is the central element of the Thomas H. Lee Award for Service Excellence in Law.
Participating Firms will describe their accomplishments and operating processes in the following four Categories:
– Value Delivery
– Alignment
– Improvement
– Sustainability
Category One - Value Delivery: Your Firm’s ability in helping your clients achieve their goals.
In this section:
• Describe your Firm’s philosophy in Value Delivery.
• Describe the differentiating and unique elements of your Firm’s value proposition to clients.
• Identify and explain the reasons why clients choose your firm as a provider of legal services.
• Explain how you ensure that Value Delivery is the key driver of your Firm’s activities.
Category Two - Alignment: Your Firm’s ability to deliver its brand promise to clients
In this section:
• Describe the relationship between your operating processes and your Firm’s commitment to Value Delivery. • Please illustrate how your Firm’s plan is deployed and executed throughout the Firm.
• Identify the main contributions of the Firm’s various departments in accomplishing goals and aspirations of the organization. • Please describe how client service is delivered within your Firm.
• Identify and describe the synergies between processes throughout the Firm.
Category Three - Improvement: Your Firm’s ability to efficiently meet the evolving requirements of your clients, workforce, business partners and the community
In this section:
• Illustrate your Firm’s systematic efforts to improve Value Delivery and operational efficiency within and among key areas.
• Describe your Firm’s methodology to improve business processes.
• Describe your firm’s approach to planning and problem solving.
• Provide examples of business processes you have significantly improved in recent times.
Category Four - Sustainability: Your Firm’s ability to maintain performance and to avoid and prevent mistakes, inefficiencies, variations, reworks and breakdowns
In this section:
• Illustrate your Firm’s methodology to ensure repeatable and sustainable business results.
• Describe metrics and measurements used to validate organizational efforts.
• Provide examples of sustained organizational performance over time.
• Illustrate how Value Delivery is sustained within the Firm.
To Submit
Send the completed application and payment by 4/30/08 to LSSO, 92 State Street, 9th Floor, Boston, MA 02109.
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